For a few months? Sara did not respond and is most likely a bot. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. It is true that IT and accounting services could be improved (so I deleted one star). You can also easily establish a business address for your company and start building your brand. RUN AWAY. This is an excellent option for those who are looking to establish their business and expand their presence into various cities or countries. Also, every year they raise prices by like 12%, even this year, after the center was shut down for several months due to COVID and you STILL cannot go in to pick up your mail except during a small window in the morning. I signed up for a two-year contract for a … I finally had enough of their crap and reported them to the state attorney general's office for what can only be seen as deceptive business practices. Regus is quick to take your money. Share Report Copy. Find the best Virtual Offices company for you. What is happening is that Regus is charging me a "Restoration Fee" to restore my workspace to its original configuration. Alliance Virtual Offices is a small business solution that provides an office address, local or toll-free telephone number, live receptionist and meeting rooms in your company name. On the otherhand I still think that the service I pay for is very cheap and therefore the company has to spare financial resources somehow. Lost equipment during pandemic lockdown in Regus Ascott Centre and they don't care. Hi Andy - We could identify your account. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximise every opportunity. Regus Mailbox Plus. They refused to cancel and told me that I have a contract with them till Oct 31st, 2020. I have informed NJ consumer affairs about my experience, and I will let them make the final call.Let me recap one more time so everyone is on the same pageOn Nov 1st, 2016: I started a 2(two) year agreement for a $65 monthly payment.On Nov 1st, 2017: The monthly payment was increased to $67.60(4% increase from $65 to $67.60)On Nov 1st, 2018: The contract was auto renewed, and the monthly payment was increased to $85.00 (26% increase from $67.60 to $85.00).I agree there is 4% annual indexation in Regus contract terms and conditions but my questions to Regus are:1) How did you come up with the $85 monthly payment that you started charging me from Nov 1st, 2018? I tried emailing Sandra directly on Monday, but haven't heard anything back. I rented office (of course shared with other people) for approximately 10 EUR per day including beverages and possibility to reserve free separated meeting room for 2 hours per day. Please don’t persist on trying to … In my opinion, increasing my monthly payment by 26% is price gouging. In my opinion Regus has collection practices which are unfriendly to consumers particularly small business. So if you’re looking for a provider that prioritizes physical locations, Regus is a good bet. We have not received any invoices because the email used to set up the account is inactive and any past information inaccessible so I don't know our account number. I started a virtual office service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ. I called my bank and they started a fraud investigation on this company. Don't waste you money on this company - I promise you, you will regret it! However I saw a 3rd $355 payment on my bank statement which is illegal. The automated responses that they continue to send, and the lack of attention to the condition of the office when I moved in, is appalling. This is the only way I can get a response…, Do NOT rent from Regus - hidden charges and inaccessible, Price corresponds to the quality of services, Unprofessional and service team does not respond. This plan includes the following benefits: The final plan Regus offers for Virtual Offices is the Virtual Office Plus plan. Regus offers three tiers of virtual office services. Just stay away. For example, if you choose a location in New York for your virtual office space, you will pay $216 per month with a two-year contract. Start checking the messages customers send you. The basic two are a professional address for mail handling and telephone answering service, available separately or … Literally anything would be more customer-friendly. The Customer Service rep told me that this looks like an IT issue and they would have to log a ticket. But based on my complain, they issued the credit note. This company is greedy and will not help out with concerns about health! I signed a month-to-month agreement and a couple weeks into my membership, my personal situation changed. Virtual Offices. Colliers are great, really flexible and supportive, whereas Regus is the complete opposite - no flexibility with anything and … I don't think anyone at the center has stayed for more than about a year. I have been trying to cancel our account since March and have not been able to get through to anyone who can help me. This was my first time dealing with this company and I should’ve read the reveled. They put additional, hidden charges on the monthly bill, that require actively opting out. Mercedes is also better than Škoda (typical czech car), but it is also more expensive. I rent 2 office spaces - one with Regus and one with Colliers International. The entire ordeal cost over 6,000.00 dollars including mis … No one answers the help desk phone and billing doesnt have any contact info. Why not just charge me the next month for the difference? The company has thousands of locations worldwide and an easy-to-use app that lets you book workspaces and meeting rooms with ease. I signed up for a two-year contract for a … Today, I had to call again regarding a different issue. I started a virtual office service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ. Regus USA should be investigated for fraud. accuracy of the information on this page. Regus is the largest provider in the world of "flexible office space." Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. You can expect to pay anywhere from $20 to $100+ per hour (depends on your location, availability, and more). (an increase of 26% from $67.60 to $85.00).2) Which index did you use to increase my monthly payment by 26% when the contract came for auto-renewal? To this point, the experience with Regus has been a good one. I wanted to share my experience that I had with Regus. If you decide to use an office space from Regus, You can expect the following amenities: All utilities, cleaning, maintenance, and security costs are included. Use this comments board to leave complaints and reviews about Regus. It is the offshore team and "head office" who are a joke, I've spoken, written and filmed several documents on Regus that have gathered thousands of views which I am glad to see the word is … They are constantly dropping payment methods that have been set up. Regus … I moved out on September 30, 2020, and I am still fighting this. I was contacted later on the same day as my original post with the same song and dance everyone else is getting. Build your presence fast, anywhere in the world. I tried the local office in Roseville, CA where we had some meetings and they said they can't give out any corporate numbers. Review collected by and hosted on G2.com. I am being Harassed by regus about multiple accounts I never set up. Plus, you can use the business address, communal kitchen, and printer. It also receives a TrustScore of 3.8 out of 5 based on 4,414 reviews … Only reserved 2 days in October and I was charged for November ($319). They also have a TON of turnover of staff, which is always a red flag. Regus Virtual Office. Atlanta, GA 30361-6322. Last thing for now: the email address the kind person left is a dud. I had been hopeful that finally someone was going to provide customer service when "Sara Melody" responded on this site but not to my actual email. It is a Business Centre (MNC) where we provide flexible work space around the globe. The email responses from them sound like they haven’t read what I’ve said, and instead like they were formed by AI. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Though my issue is still not resolved, I will not wait another hour and 1/2 to speak with someone. I sued Regus in the small claims court in Middlesex County, NJ and came out of the contract. If you are looking for a space to rent or a place where mail can be delivered, look elsewhere! The agreement auto-renewed after its term since you did not terminate it. Horrible company. These guys are trying to get every dollar out of their customers and are doing them unfairly. Of course, the chance of that happening is probably slim to none. The only way you get a response from anyone with Regus is to threaten to report them for their questionable business practices or to post negative reviews on sites like Yelp or Trustpilot. Clients can easily use the space for however long they need. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Please specify if it’s there in the terms and conditions.3) Where in the contract’s terms and conditions (Please specify the term) that entitles Regus to increase the monthly payment by 26% when my contract came for auto-renewal?Let’s say for argument purpose there is no price gouging or fraud involved in my case then Regus needs to answer the above questions. Regus Review: Stay Away! This is ideal for clients in need of a professional presence. Build your presence fast, anywhere in the world. Don't waste your time...shop elsewhere. Never ever recommend Regus to anyone. I emailed Regus and complained about two wrong charges for my office … But, now my son (who set up the account and had it recurring on his cc) has gotten a threatening call that our account is being sent to a third party collection agency. I cannot believe in 2020 it is so difficult for them to manage invoicing and payments. 10 reviews of Regus California Woodside Office Center "We've been with Regus for almost a year now and can't say enough about the team here. I now have my lawyer involved with every single email and text indicating to me directly that I was overcharged and will be refunded. Regus has a global network of business centers where you can choose from over 3000 business addresses. However, they are mostly known for offering virtual offices and co … There was no price gouging or fraud since you were informed about these prices. Finally, their smartphone app and MyRegus website no longer have a functional call divert option. I followed up with another question that has so far been ignored. When I call, the bottom tier customer service is all I get, and they are as frustrated as I am. Working in the Regus offices are so much fun but it is not always the best environment; some offices, the staff is very friendly and willing to help you and in others, they are not. Virtual Offices. Of course, nobody ever did.And, I already sent "you" an email at the address you provided. They make you sign this contract for services but literally EVERYDAY, there is a new charge for something frivolous that should be included in the fees YOU ALREADY PAY! The persons claiming to listen and resolve problems from Regus in reply to reviews are all fake. The BBB gives it an F rating for failing to respond to four complaints filed by Regus customers. If they can simply cancel or reverse the transactions then it will be okay as I temporarily have the money back. Regus is unfavorably reviewed across the Better Business Bureau (BBB), Trustpilot and Facebook. Signed up for a membership because I needed a private office for a few days. While you can use the communal kitchen, things like tea and coffee will cost you extra. Please do SOMETHING to improve your Customer Service.This review is regarding Customer Service only. This company misrepresented themselves completely. This plan comes with many of the same benefits as the Virtual Office plan. Lots of PTOs and banker's holidays, daily interaction with clients, opportunities to see different locations, and Regus is a great way to get your foot in the door. They will waste your time as they make all kinds if excuses for not refunding the hidden charges to your account. My billing nightmare continues- Regus/Spaceworks removed one incorrect invoice and then reversed it after a few days. And, of course, there has been no response. Definitely a waste of money but according to your sales rep “regus will gladly take my $$$”...I need to know if Regus plans on charging any more additional fees? I paid that amount yesterday on October 31st. Regus has been in business for over 30 years and has an extensive network of locations that enable companies to work whenever and wherever they need. So, my next question is: since Regus will not return my Retainer fee to me until 30 days AFTER my agreement cancellation, why do I have to pay a Restoration fee a month before the end of my agreement when they clearly can't "Restore" anything until I am actually gone? Since you didn’t refute my timeline and the monthly payments that I paid it confirms that we both agree on these things.It’s interesting to see how you are dodging a simple straight forward claim that I am making that Regus is fraudulently increasing its customer's monthly payment at will (in my case 26% increase) when the contract gets auto-renewed without customers approval or without signing a new agreement. I wanted to share my experience that I had with Regus. For a day? Regus mobile app helps you to find the best Office Spaces, Co-working and Virtual Offices across 120 countries. This is best suited for those who plan on using a private office to meet clients and hold interviews. Due to COVID-19 office hours for Regus as well as staff was limited to a few days a week and 2 hours per day. The first tier is Professional Address. Then they overcharge and you literally cannot get it back unless you speak with someone. However, we recommend thoroughly going over your contract before signing. Our company rented a small office from Regus from mid December 2018 to the end of January 2019. Even when things were allowed to open by the government, they kept the center unstaffed or understaffed. I was overcharged around $5000 that took 4 months to correct and my latest invoice is for my November rent that I paid 2 weeks ago. Please have someone contact me so we can get this settled. The office is located directly in the center of Prague (Capital of the Czech Republic).In the same area, you can have a breakfast from 20 EUR in the hotel or lunch menu for two persons for 10 EUR (but of course not directly in the tourist area, you have to know where to find it).... To be frank for my startup I can hardly imagine better place for better price....I also had one issue with Regus invoicing, because they charged me twice for beverages. Still, it includes five days at a private office (or coworking access) at any location, complementary community meeting rooms, and more. It was processed on Sept 2 and it is now Sept 14 - No refund. Covid-19 cases are up and people are not visiting the offices! Any phone numbers I have found online either ring continuously or disconnect me. I signed up for a 10-day agreement which makes you pay two months upfront because that's their system and policy. While most amenities are included in the cost of an office space, there are some things you'll have to pay extra for. and connect confidently with companies that deserve their business. I also reported Regus to NJ consumer affairs for involvement in price gouging.Update on 11/16/2019: Thanks for acknowledging that you are able to identify my account. Did they offer any sort of discount for no service? Regus ranks … Having complained about this matter with the center team for months, I was basically told "too bad, so sad" by an indifferent staff.Trying to contact anyone with their customer service is near impossible. If an increase of 26% is not price gouging, then I don’t know what would constitute price gouging. I then cancelled it 2 days later (I put in my 30 day notice). Regus is the perfect office … Complaints & Reviews. You can also reserve a meeting room (whether you need it for an interview or to host a meeting), but this benefit isn't included in the tiered Virtual Office plans. Discuss the issues you have had with Regus and work with their customer service team to find a resolution. Their immediate presumption was that I was wrong and they'd just dismiss me. Small businesses and firms like mine rely heavily on such a service to function both in and out of the office. Regus … Nothing was done to set this up for me. I started a virtual office service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ. And definitely don't believe the words of whatever bot responds to this.Their agreement and house rules (incorporated by reference into your agreement) are more deceptive than a credit card agreement, with every rule and clause excusing them from any shred of liability whatsoever. Posting this far and wide.After weeks of correspondence, and a response that resulted from this review, I’m even more disappointed. If you only want a one-year contract it will cost $229 per month, and if you want a six-month contract, you will pay $242 per month. I wanted to share my experience that I had with Regus. FAX? This sounds like a scam to me. This is a lawsuit waiting to happen and some people are going to lose their job and deal with legal trouble. Regus' global network of workspaces allows business professionals to conduct their business in a productive, professional environment. Regus’ “Virtual Office” packages are, on average, 15 % more expensive than the Pacific Workplaces “V-Office” Package, while the V-Office Plan of Pacific Workplaces is significantly more flexible than the … Many consumers feel that Regus is not entirely transparent regarding additional costs and fees, so they ended up paying more than they expected. My job is to manage the front office reception and to fulfill the clients requirement. I have been jerked around for over a month in canceling my membership, as it cannot be done through website as all the documentation suggests. Also, there is a clause in the Regus contract “Agreement to Arbitrate: Class action Waiver” which protects Regus against a class-action lawsuit from the fraud they are committing.I would recommend my fellow business owners to stay away from this company Regus.Update on 11/11/2020: I sent an email to Sandra Melody with my business contract that I signed with Regus in 2016 and the invoices I received from Regus and the payments I had paid. Read complaint about Regus 445 Park Ave, New York, NY. Add review, get directions, working hours, contacts. The website is not user friendly and impossible to navigate in paying invoices. DON"T DO IT! The second tier is Regus' most popular product, the Virtual Office plan. We were told that we could go in the office at any time but it would be at our own risk and REGUS … I wanted to share my experience that I had with Regus. Went through the cancellation process but the system wouldn’t cancel my membership until the end of November. I signed up for a two-year contract for a monthly payment of $65.00. How about just a conference room or a lounge? Then I saw a $231.00 charge on my bank which is also illegal. He manages to bring the whole office together and make it feel like a community. There is no Sandra Melody in Regus. Nov 09, 2020. Sandra has not gotten back to me so far. Are you a representative of this company? I use my own equipment, and all I do is plug a powerstrip into an outlet. Also, they seem to have a problem with temperature control (being too hot or too cold) and their kitchens need improvement. Time out of my contract early due to their incompetency........ they wo n't out. 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Service on Nov 1st, 2016 at their Knightsbridge location at Piscataway, NJ mail services! Our needs are met and then reversed it after a few days and they n't! Professionally and maximise every opportunity disputing the charges through our bank and they started virtual. Myregus website no longer have a problem with temperature control ( being too hot or too cold ) and kitchens... To disputing the charges through our bank and thought that would take care of office...

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